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FAQS


Have a question, concern, comment, or compliment? Contact us... we’re here to help! Search our Frequently Asked Questions to find help with common customer questions. If we’re unable to answer your questions online or you need more information, follow the on-screen instructions to contact us for more assistance.

 

Q: WHAT IS LUXAMIX STORE ABOUT?

A: Our store offers you the very best deal of the latest brands ranging from Kitchen accessories, Home decorations, sport, camping &outdoors, home and garden equipment, pet supplies, home fitness, and much more. Our store is aimed at delivering a specially handpicked selection of deals on innovative, unique, creative and high-quality products at discount prices that can potentially make our customers save 50-80% of retail costs.

 

Q: WHAT’S YOUR PRIVACY POLICY?

A: At Luxamix, we recognize that we have a responsibility to protect and respect your privacy and take care of your personal data. We will never share your personal information with any third party.

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 1-2 business days to have your order processed. Your ordered item(s) will be packed and shipped out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also use the link and tracking number sent to your email to check the real-time update of your shipment. If you did not receive the order tracking number after 5 business days, please contact us immediately and we will do all we can to investigate.

 

Q: HOW LONG DOES SHIPPING TAKES?

A: All orders are processed within 1-2 business days.Your Delivery is made within 2 weeks depending on your place of residence due to the Covid’19 pandemic.If you do not receive your order within this period,please contact us :support@luxamix.com.

 

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! All payment on this store are handled by our payment processors. So you can be sure we that we don’t store your credit card information and will never share your personal information with anyone else.

 

 

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add to Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

Q: DOES LUXAMIX STORE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@luxamix.com and we will get back to you as soon as possible.

 

Q: WHAT METHODS OF PAYMENT DO YOU ACCEPT?

You can pay using your credit or debit card that is either Visa, or Master Card. It is imperative that you provide the cardholder’s name as it is shown on the card.

 

Q: WHY IS MY PAYMENT NOT BEING ACCEPTED?

If you are facing errors on the payment screen and you are using a valid credit card, please ensure you have done the following: 1. you have selected the correct payment method. 2. You have entered the card number ensuring no mistake. 3. You have entered the start date and issue number. 4. You have ensured the billing address is a correct match to the card. 5. Check your card if it is sufficiently funded

If you are still having problems, please do not hesitate to email us: support@luxamix.com and we will endeavor to help you further.